Refund policy

Last updated: 13 November 2026

Voluntary returns

Contact support@decorqia.com within 30 calendar days after delivery to request a voluntary return. We will confirm eligibility and provide instructions. Do not send items to our correspondence address.

Eligible returns include free return postage. Use the prepaid label or instructions we provide. The item should be returned in the condition received, with included parts and packaging where reasonably possible.

Refund timing

For an approved return, we initiate the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer or payment provider may require additional time to post the credit.

Problems with goods

Australian Consumer Law rights apply in addition to this voluntary policy and are not limited by the 30-day window. Contact us if goods are faulty, unsafe, significantly different from their description, damaged, wrong or incomplete. The available remedy depends on the circumstances and may include a repair, replacement or refund.

Exchanges and assessment

Contact us to discuss the available resolution. We do not promise a direct exchange before checking availability and the circumstances. Any condition-related adjustment permitted by law will be explained during assessment; statutory remedies are not reduced by this voluntary policy.